Shipping policy

Shipping Policy

Last updated: May 2026

Overview
This Shipping Policy outlines how Spritzo, LLC (“Spritzo,” “we,” “us,” or “our”) processes and delivers orders placed through our store.

Order Processing
All products are made-to-order and fulfilled through our production partners.

- Processing time typically ranges from 2-5 business days  
- Processing times may vary depending on product type and order volume  
- Orders are not processed on weekends or holidays  

Once your order has been processed, it will be shipped using the selected shipping method at checkout.

Shipping Times
Estimated shipping times vary by location:

- United States: 3-7 business days after fulfillment  
- International: 7-21 business days after fulfillment  

Please note that these are estimates and not guarantees.

Shipping Rates
- Orders shipped within the United States may qualify for free shipping where offered  
- International shipping rates are calculated at checkout based on destination and order details  

Delays
We are not responsible for delays caused by:
- Shipping carriers  
- Customs processing  
- Weather conditions  
- Incorrect or incomplete shipping information  

Tracking Information
Once your order has shipped, you will receive a tracking number via email. Please allow time for tracking updates to appear.

Lost or Stolen Packages
Spritzo is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If you believe your package is lost, please contact the carrier directly. You may also reach out to us for assistance.

Incorrect Address
Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:
- We cannot guarantee replacement or refund  
- Additional shipping fees may apply  

International Orders
Orders shipped outside the United States may be subject to:
- Import duties  
- Taxes (VAT)  
- Customs fees  

These charges are the responsibility of the customer and are not included in the purchase price.

Order Issues
If your order arrives damaged, defective, or incorrect, please contact us at support@spritzo.net within 7 days of delivery.

Include your order number and photos of the issue so we can resolve it as quickly as possible.

Contact Information
Spritzo, LLC  
support@spritzo.net  
4014 Medina Rd. #1138  
Akron, OH 44333